Last updated: May 4, 2026

Thank you for shopping at thefaithshopny.com. We ship physical products worldwide via USPS Ground Advantage® and stand behind our handmade Christian icons and gifts. This policy ensures clear, fair handling of returns while complying with U.S. e-commerce laws (e.g., FTC guidelines on refunds and distance sales). Please read carefully.

Eligibility for Returns

We accept returns of eligible physical items within 30 days of USPS delivery confirmation (tracked via USPS.com). Items must be:

Unused, in original resalable condition (no damage, odors, or alterations).
Returned with all original packaging, tags, and accessories.
Accompanied by proof of purchase (order number or receipt).

We reserve the right to deny returns that fail to meet these criteria or show signs of wear/use. Custom, personalized, or made-to-order items (e.g., handcrafted icons) are non-returnable unless defective.

Non-Returnable Items

The following are final sale (no returns or refunds except for verified damage/defects):

Digital products (e.g., printables, downloads) are once accessed/delivered.
Custom/handmade/made-to-order icons or crafts.
Clearance, promotional, or final sale items.
Gift cards, perishable goods, or used/worn items.

This aligns with standard e-commerce exclusions for personalized goods under U.S. consumer protection laws.

Damaged, Defective, or Incorrect Items

Report issues within 48 hours of USPS delivery confirmation to support@cmtgraphics.com. Provide:

Order number.
Detailed issue description.
Clear photos of the item, packaging, labeling, and any damage.

Upon verification, we’ll offer a full refund, replacement, or store credit at our discretion (your preference prioritized). We cover return shipping for our errors; the process typically completes in 5-10 business days.

Shipping-Related Issues

We ship physical products worldwide. U.S. orders may ship via USPS Ground Advantage®, while international shipments may use available USPS or other carrier services based on destination and service availability. Delivery estimates are not guaranteed and may vary due to carrier delays, customs processing, weather, or other factors beyond our control.

Refused, Undeliverable, or Incorrect Address: If a package is refused, returned as undeliverable, or delayed due to an incorrect or incomplete shipping address provided by the customer, the customer is responsible for any return shipping charges, redelivery fees, customs charges, and applicable restocking fees.
Lost in Transit: If a shipment appears to be lost in transit, please contact us so we can assist with the carrier investigation or claim process. USPS allows claims for USPS Ground Advantage® shipments within specified filing windows, and we may provide supporting documentation as needed.
Delivered Shipments: Once the carrier tracking status shows the package as delivered to the address provided at checkout, responsibility for the package transfers to the customer, subject to applicable law.
Tracking: Customers are responsible for monitoring tracking updates using the tracking number provided in the shipping confirmation email.
International Customs, Duties, and Taxes: International orders may be subject to import duties, taxes, customs fees, brokerage fees, or other charges imposed by the destination country. Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer and are non-refundable.
Customs Delays: We are not responsible for delays caused by customs clearance procedures or actions by foreign postal authorities or delivery services.

How to Return

Email support@cmtgraphics.com with your full name, order number, item(s) you wish to return, and the reason for the return request.
If your return is approved, we will provide return instructions. If the return is due to our error, we may provide a prepaid return shipping label at our discretion.
Please do not mail any item back without prior authorization. Unauthorized returns may be refused or may delay processing.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error, including damaged, defective, or incorrect items. We recommend using a trackable shipping method. Original shipping charges are non-refundable except where required by law or where the return results from our error.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved. If approved, the refund will be issued to the original payment method within 5–10 business days. Processing times by banks, credit card issuers, or payment providers may vary. Original shipping charges are non-refundable unless the refund is due to our error or otherwise required by law.

Order Cancellations

Orders may be canceled only before processing has begun or before a shipping label has been created. Because many orders are processed quickly, cancellation requests are not guaranteed. Please contact us as soon as possible if you need to request a cancellation.

Digital Products

All digital products are final sale and non-refundable once downloaded, accessed, emailed, or otherwise delivered, except in cases of verified technical defect. If you experience a technical problem with a digital product, contact us within 7 days of purchase at support@cmtgraphics.com.

Contact

support@cmtgraphics.com
The Faith Shop NY
thefaithshopny.com